Domain & DNS Policy

This page explains, in plain English, how domains work when we move your site over, and what we can and cannot be responsible for. It is part of our Terms of Service and is provided by WP Goodbye LLC, Creston, Washington, USA.

What a domain is

Your domain is your website's address, the part people type in, like yourbusiness.com. It is rented in your name from a company called a registrar. Separately, there are settings called DNS that tell the internet where to send people when they visit your address. To put your new site live, we simply update those settings so your address points to the new site instead of the old one.

We help as a courtesy

As part of getting you live, we are glad to help point your domain to your new site. We will walk you through it and, where you give us access, we will make the change for you. Think of this as a helping hand, included with your care plan to make the switch smooth.

What we are not responsible for

Domains, registrars, and DNS settings are often controlled by someone other than us, and sometimes someone other than you. That might be your old web host, a previous agency, or whoever first set up your website years ago. Because those accounts are outside our control, we are not responsible for domains, registrars, or DNS that are controlled by third parties, including delays, outages, or changes on their side. We do our best to help, but we cannot control an account we do not have.

We can only switch it when you control the domain

We can only complete the switch to your new site when you (or someone you trust) actually control the domain account, meaning you can log in and change its settings. Many small business owners are surprised to learn they do not control their own domain, and that is very common and nothing to worry about. It just means we first need to find who does and get access or ask them to make the change.

We will help you check

If you are not sure whether you control your domain, we will help you figure it out before we try to switch anything over. For a plain-language walkthrough you can follow on your own, see Do you control your domain?. Once we know who holds the account, we can plan the switch with no surprises.

Questions

Domains can feel confusing, and that is completely normal. Email us at [email protected] and we will help you sort it out, one step at a time.

Changes to this policy

If we update this policy, we will change the date at the top of this page.